Privacy Policy
Last updated: September 2026
Who we are
24-7 Emergency Drainage Limited (“we”, “us”) provides drainage services across London. We are responsible for the personal data you give us.
Registered office: 3 St Paul’s Way, Finchley, London N3 2PP
Email: info@24-7emergencydrainage.co.uk
Phone: 07471 875251
What we collect
- Contact details – your name, phone number, email address and property address, when you call, email or use our contact form.
- Job details – what you tell us about the problem, plus photos, CCTV footage and reports we take while we work.
- Payment details – invoices and payment records. We do not store full card details.
- Website data – your IP address, browser type and the pages you visit, collected through cookies (see below).
How we use it
- To respond to your enquiry and arrange a visit
- To carry out the work, send quotes and invoices, and take payment
- To follow up on work we have done
- To keep our records and meet our legal and tax obligations
- To understand how our website is used and to measure our advertising
We do not sell your data, and we do not send marketing messages unless you have agreed to receive them.
Our legal basis
- Contract – to quote for, carry out and invoice your job
- Legal obligation – to keep financial records
- Legitimate interests – to run and improve our business and website
- Consent – for non-essential cookies and any marketing
Who we share it with
We only share your data where necessary, with:
- our engineers and subcontractors carrying out the work
- your landlord, managing agent or insurer, if you ask us to
- providers who help us run the business, such as our website host, email, accounting software and payment providers
- Google, for website analytics, advertising and maps
- authorities, where the law requires it
How long we keep it
- Job and financial records: 6 years, to meet HMRC requirements
- Enquiries that do not lead to work: up to 12 months
After that, we delete your data securely.
Cookies
Our website uses cookies to work properly, to see how visitors use it, and to measure our Google Ads. It also includes content from Google Maps, YouTube and Google Reviews, which may set their own cookies. You can accept or reject non-essential cookies using the banner on our site, or through your browser settings.
Your rights
You have the right to:
- access the personal data we hold about you
- have it corrected or deleted
- object to or restrict how we use it
- withdraw consent at any time
- ask for a copy of your data to take elsewhere
To use any of these rights, email info@24-7emergencydrainage.co.uk. We will reply within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy from time to time. The latest version will always be on this page.